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Technical Support Engineer (must be fluent Spanish speaker) – based in New Jersey, US

Position Title: Technical Support Engineer (must be fluent Spanish speaker)

Location: Bloomfield, NJ

General Description:

  • To provide technical support to all North American Authorised Partners and Strategic End Users.
  • To support Regional Sales managers with technical aspects of system specification and design.
  • To deliver technical training throughout the NAM Region

Key Responsibilities:

  • Provide technical support to NAM Authorised Partners via telephone and email
  • Deliver training classes to NAM Authorised Partners
  • Continually strive to maintain an acceptable level of open support cases
  • Attend Authorised Partner sites in NAM
  • Provide pre-sales technical support for Partners and Sales Managers
  • Assist partners with demonstrations, proof of concepts and FAT’s
  • Responsible for Trade Show products and demonstrations
  • Co-ordinate customer requests for special technical requirements
  • Provide technical feedback to the product management team
  • Act as a bridge between Engineering and Sales departments

Required Skills:

  • Language skills required – English and Spanish
  • Strong network understanding (TCP, UDP, RTSP, RTP, NTP, ONVIF etc).
  • Understanding of platform virtualization
  • Knowledge in cloud based storage
  • Flexible and able to travel when required
  • A real team player with the ability to work autonomously
  • Good personal communication skills, with a professional appearance and approach
  • Customer service driven
  • A high degree of independent thinking and judgment
  • Strong problem solving skills
  • Educational background in technical or related fields

Desirable Skills:

  • Highly motivated individual with a positive outlook
  • Ability to take ownership
  • Keen attention to detail
  • Trustworthy – thinking of the company’s interests before their own
  • High energy, travels well, positive outlook at all times
  • Likeable, can form personable bond with customers
  • Organised, efficient, plans ahead

Location:

This position will be based from the North American office, located in Bloomfield, NJ. In addition, the first 2-4 weeks will be spent in Edinburgh for product and procedure training.

Travel:

Partner Training, Exhibition setup, field visits within region and head office visits to Edinburgh, Scotland.

Work Status:

Full Time. Mon-Fri (staggered schedule between 8am and 8pm EST)

 

 

 

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DISCLAIMER

IndigoVision does not accept speculative CVs/Resumes from any Recruitment company. Candidates submitted in this way will not be reviewed and all emails are deleted immediately. Candidates will only be considered as referred when IndigoVision has specifically invited a Recruitment company to refer candidates for a specific vacancy.

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