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Technical Support Engineer (entry level) – based in Edinburgh

Position Title: Technical Support Engineer (entry level)

Location: Edinburgh

About IndigoVision

IndigoVision is a leader in the design and supply of high performance, highly-intelligent video security systems for security installations of differing sizes and complexity. From video capture and transmission to analysis and storage, IndigoVision’s networked video security systems provide the best quality and most secure video evidence, using market leading compression technology to minimise bandwidth and reduce storage costs. With or head office in Edinburgh we have 150 employees across 23 countries.

We have an opening in our Technical Support team which would suit a recent graduate in Computer Systems, Networking or a related discipline.

Job purpose:

  • To provide technical support to our customer and end users
  • To support regional sales managers with technical aspects of system specification and design
  • To deliver technical training throughout the region

Key Responsibilities:

·         Provide technical support to Authorised Partners via telephone and email

·         Deliver training classes to Authorised Partners

·         Continually strive to maintain an acceptable level of open support cases

·         Attend Authorised Partner sites in the region

·         Provide pre-sales technical support for Partners and Sales Managers

·         Assist partners with demonstrations, proof of concepts and FAT’s

·         Responsible for Trade Show products and demonstrations

·         Co-ordinate customer requests for special technical requirements

·         Provide technical feedback to the product management team

·         Act as a bridge between Engineering and Sales departments

Required Skills:

  • Strong network understanding (TCP, UDP, RTSP, RTP, NTP, ONVIF etc).
  • Understanding of platform virtualization
  • Knowledge in cloud based storage / software solutions
  • Flexible and able to travel when required
  • A real team player with the ability to work autonomously
  • Good personal communication skills, with a professional appearance and approach
  • Customer service driven
  • Strong problem solving skills
  • Educational background in technical or related fields

Desirable Skills:

  • Highly motivated individual with a positive outlook
  • Ability to take ownership
  • Keen attention to detail
  • High energy, positive outlook at all times
  • Likeable, can form personable bond with customers
  • Organised, efficient, plans ahead

Travel:

Occasional need to travel for Partner Training, Exhibition setup and field visits within region

Work Status:

Full time position, Monday-Friday

Interested?

Please send your CV with covering letter, detailing your current salary and notice period, to [email protected]

Upload your CV/resume or any other relevant file. Max. file size: 8 MB.

DISCLAIMER

IndigoVision does not accept speculative CVs/Resumes from any Recruitment company. Candidates submitted in this way will not be reviewed and all emails are deleted immediately. Candidates will only be considered as referred when IndigoVision has specifically invited a Recruitment company to refer candidates for a specific vacancy.

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